Reach Degens Casino contact support in minutes
Our team answers around the clock, every day, so you can reach a person whenever you need one.
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Pick the channel that fits
This block settles which of our three channels gets you the answer fastest.
Need it sorted now?
Live chat is best for anything urgent and answers in about 5 minutes, day or night. Keep your account email handy before you start.
Open chatWritten questions
E-mail suits documents and detailed questions; write to [email protected] and expect a reply within about 24 hours.
Write to usCall and talk it through
Phone works well for payments and anything you want to talk through; call +61 2 5644 5477 (AEST) and you are usually answered in 5 minutes.
Call usDegens Casino support for Australia
This block clears up whether local support, local hours and local help really exist for you.
Less alone than you feel tonight
Gambling problems rarely stay inside one account, so Australia keeps free, independent services running alongside us. They listen without judgement, work outside any operator and answer even when you have not placed a bet in months.
Gambling Help Online. Online counselling, self-help tools and a way to find local face-to-face services anywhere in Australia.
Lifeline Australia. Crisis supporters answer day and night for anyone whose distress has moved past gambling alone.
National Self-Exclusion Register. One sign-up blocks you from every licensed Australian betting site at once, for the period you pick.
The right inbox for every question
This block removes the worry of your message landing at the wrong desk and drifting for days.
You need a human at 3am your time
Check this before you pick a channel, so you know exactly how long the wait will be.
The details that save you a second message
Have these ready
Gather the following before you open chat or dial the Australian number.; Your registered e-mail address; Your account username or player ID; The date and time of the issue; Screenshot or reference of any transaction; Proof of identity for verification queries
Before you send money to anyone
After this table you will know exactly which company runs Degens Casino and who polices it.
Not happy with the answer?
First reply missed the mark?
Start with our support team and explain what went wrong, including your account details and dates. Ask for a reference so the case stays traceable.
What does escalation involve?
If the reply still does not settle it, ask for the case to be escalated to a supervisor. A senior staff member reviews the history and responds in writing.
Taking it to the regulator
When the internal route is exhausted, you can take the matter to the Kahnawake Gaming Commission, our licensing regulator, with the case reference in hand.