Before You Play

Degens Casino Responsible Gambling: Keep Play a Pastime

Play only from 18, and every account here carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion options.

18+
Quick Facts

You Want the Facts Up Front

After this table you can name your age rule, your regulator and your first call for help.

Item
Detail
Minimum age
18+
Licence
Kahnawake Gaming Commission, KGC-2217
National register
BetStop
National Gambling Helpline
1800 858 858
Limit and exclusion questions
Once You Log In

When the Session Runs Longer Than You Meant

Worry less about losing track: each switch sits in your own settings, not behind a support request.

Chosen Before, Not After

Cap what you pay, chosen before a session starts rather than after a loss; switch it on while the budget is still yours to set.

A Hard Stop on Losses

Fix the share of a session's spend you can lose, and the account halts play there; use it when a bad run pulls you back.

Before the Evening Slips

A reminder at an interval you choose tells you how long you have been playing; switch it on if quick sessions tend to become long ones.

Past the Point of Pauses

Use it when a short break is not enough: it closes your account to play for the term you choose, and BetStop covers licensed wagering here.

Set a Mid-Session Check

A reality check interrupts play at set points with a summary of time and spend; switch it on when you want an outside view mid-session.

Guardrails in Place

Put Your Own Cap in Place

01

Signed In and Ready

Sign in and open the account menu. Check you are on the real site; ACMA blocks illegal gambling and affiliate sites.

02

The Tools List

Look for the responsible gambling area inside your settings. Every account carries these tools, so none of them needs a request.

03

Pick Deposit or Loss

Pick the limit that matches your worry, deposit or loss, and set the figure before you play rather than after a bad run.

04

The Figure in Place

Save it, then reopen the section to confirm the figure is in place; licensed wagering providers here also send monthly activity statements.

You Do Not Have to Explain

Where to Call When Play Weighs on You?

We keep your play in your hands, and we point you to people whose only job is to help.

National Gambling Helpline

Trained counsellors answer at any hour, every day of the year, by phone or online chat, at no cost and in confidence, for players and for worried relatives. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by people who have stopped gambling themselves, held across the country, where players and their families can speak openly with others in the same place. gaaustralia.org.au

National Debt Helpline

Financial counsellors give free, confidential help with money owed from gambling, by phone on weekdays and through local services listed by the service. ndh.org.au
Seven Signs

Play That Still Fits Your Life

Catching these signs early keeps a habit small. Gambling is entertainment with a cost, never a way to earn money, and a limit or a pause set now is the simplest first step back.

What to Notice in Yourself

These are the ordinary moments players describe just before play stops feeling light.

  • Spending more than you planned, again
  • Chasing losses with a bigger deposit
  • Thinking about play during work or sleep
  • Hiding your deposits from family
  • Borrowing to keep playing
  • Feeling restless when you cannot play
  • Promising to stop, then starting again
You Have Noticed Something

Keep the Account Out of Younger Hands

Approved Before Any Payout

Nobody under 18 can hold an account, so each registration passes an age and identity check. Documents are collected before a first withdrawal, and you will be asked to supply proof of identity, proof of address and payment method verification.

Could a Shared Device Be Locked Down?

Filtering software installed on a shared computer or phone quietly blocks casino sites for everyone in the house. Choose one with a password held by an adult who does not play, so the setting cannot be undone in a weak moment.

The Call You Make for Someone Else

Someone worried about a relative can start a conversation about money and time rather than shame. The National Gambling Helpline on 1800 858 858 advises family members too, free, at any hour, and can point to local services near you.

Registered Protection

A Day Away or a Long Break

Need a Day Off?

A time-out shuts your account for hours or days, and you start it yourself in the account settings before the break begins. Nothing else changes once the period ends.

A Break That Holds Firm

Self-exclusion closes access for a long stretch and cannot be undone early, so choosing the length matters. Start it in your account settings and plan for the whole period.

Register With BetStop

BetStop is the national self-exclusion register run by the Australian Government, open to anyone for at least three months and up to a lifetime. Applying takes about five minutes online, and you may name a support person. betstop.gov.au

Short Answers

What Each Safeguard Does

Can I cancel a self-exclusion before the period I chose runs out?
No. A self-exclusion at Degens Casino holds for the full period you selected, and we do not lift it early. Pick a length you can live with, because the setting stays until it expires.
Are there services that help a relative who plays too much?
Yes. The National Gambling Helpline advises relatives as well as players, on 1800 858 858, around the clock. Gamblers Anonymous Australia also runs peer meetings where families can hear how others coped.
Can I set a deposit limit from my phone instead of a computer?
Yes. The mobile version opens the same account section as the desktop site, with the same deposit and loss controls. Whatever figure you save there applies to your account, not to one device.
Why does the casino check that I am 18 or older?
Gambling is for adults of 18 and over, and checking is how we keep under-18s out. Our document checks at sign-up and before payouts confirm age along with identity. Anyone younger found on an account is removed.
How do I shut my account down permanently?
Send a message to [email protected] from your registered email and ask for permanent closure. Support confirms it in writing once the account is shut. You are also welcome to ask for a self-exclusion first.
Does excluding myself here stop me playing at other casinos?
No. A self-exclusion covers Degens Casino accounts only. BetStop is the national register that reaches licensed Australian providers, and joining it is free at betstop.gov.au.